Frequent Questions

Online Ordering

You need to cancel your online order directly at the store you ordered. Please use the following link https://www.jerseymikes.com/locations for store phone numbers.

If you've ordered from us in the past or had an Email Club account with linked Shore Points® account, we've created a MyMike’s account for you! All you need to do isreset your password from the login screen. Your name, email, telephone and Shore Points® number are already linked. You can login and update your settings and then start placing orders.

We recently updated customer accounts to a MyMike’s account, we transferred all existing account data over for our customers. You can login with the same email and password as before. This transfer does not affect your Shore Points® earnings.

Great! You have a MyMike’s account created for you and you just need to reset your password from the login screen. You will be emailed directions on how to reset your password.

If you only receive Email Club emails, you do not have a MyMike’s account. Simply create a new MyMike’s account using your Email Club email.

Promotions

Not all coupon offers are valid online, please check the offer details for it's limitations. 4-6 Digit codes found at the bottom of coupons are only valid for in-store purchases. Online promo codes will be alpha-numeric.

If there is another reason the code will not work it will be displayed above the code box after you submit the code.

Mobile App

The balance will appear on every receipt, or you can check your balance online or via the web or mobile app by logging into your MyMike's™ account. If you do not have one, simply create one using the phone number you use to earn your Shore Points®, then log into that account.

Download the iPhone version of our app. It can be downloaded as a new app, or an upgrade.
Download the Android version of our app. This is a new download, please delete your old version and download the new version.

All of your favorites will be restored at a later date while we update our ordering app.

Shore Points® and Texting

View our rewards program Terms & Conditions here and our Privacy Policy here

Sub Size Earned on Purchase Redeemable With
Kid's Meal (where available) 3 n/a
Mini, or Breakfast Sandwich (where available) 4 48
Regular, Wrap or Sub-in-a-Tub 6 72
Giant 12 144

*A maximum of 144 points can be redeemed per transaction.

When you redeem your Shore Points, they will be applied to the lowest-priced menu item you order in the applicable point category. For example, if you order two mini size subs and want to redeem 48 points, your Shore Points will be applied to the lowest-priced mini size sub in your order. If you order a regular size sub and a wrap and want to redeem 72 points, your Shore Points will be applied to the regular size sub or the wrap, whichever is lower-priced.
 

If you registered using your phone number, the card can be replaced and all points transferred to a new card. Ask your cashier to replace your card. The lost or stolen card will become void.

No.

If you need to merge two active Shore Points® accounts please reach out to shorepoints@jerseymikes.com with both the old and new phone numbers you need to merge as well as the approximate balance on each card. Please note which number you’d like deleted and which number you’d like to retain.

No! Jersey Mike’s Shore Points® will never expire and are good at any Jersey Mike’s location in the country they were activated in.

Yes! Simply log into your account, then visit the Points Self-Registration page. You will need the receipt from your order (either Jersey Mike's ticket, or 3rd Party vendor's). Follow the instructions and enter in the required information to get your points.

Simply create a MyMike’s™ account and use it to place an online or mobile order. For in-store orders, enter your phone number or scan your app at checkout.
Simply log or create a MyMike’s™ account and use the “Change Phone” feature on your account page. Your account will be updated with the new number and your points will be transferred.

Notify your server what product you'd like to redeem, then enter your MyMike's phone number or scan your mobile app bar code at the register. Only individual subs can be redeemed. You can also redeem points when you order online or through the Jersey Mike’s app.

Email Club

We normally send out 2 national emails per month. You may also receive up to 6 additional emails, including offers from your selected local store.

Every year on your provided birth date, we will send you a one-time use coupon for a free regular sub and 22oz fountain drink. The offer is valid anytime for the next year. You need to opt into email marketing from your MyMike's™ profile page at least 24 hours before your birthday to ensure you receive the offer, otherwise you will receive it the following year.

You can unsubscribe from the link at the bottom of any marketing message we send you. You can change your settings by logging into, or creating a MyMike's™ account with the email address you have registered with us then changing the details on your account page.

We'll send you our current promotion and a coupon in almost all the emails we send.

Gift Cards

You may purchase Jersey Mike’s gift cards at your local storeonline or select retail locations. Gift Cards purchased from sources other than Jersey Mike's and participating authorized retailers may not be valid or may have less redeemable value than promised by an unauthorized seller. JMFS is not responsible for honoring invalid gift cards or values.

Visit our gift card balance checking form on our website, or at any participating location.

At any participating location in the United States.
When purchasing at your local store it is according to their inventory.  When purchasing gift cards online, you can purchase up to 10 Jersey Mike’s gift cards with a maximum combined value of $500.

For physical cards, you will be sent a confirmation email from UniServ, our third-party vendor.

For virtual gift cards you will receive a receipt/confirmation from GiftCardMall to your email address provided. It will include: Recipient email addresses, Amount of order, and Order number.

For physical gift cards the charge will be from UniServ, our third-party vendor. For virtual gift cards the charge will be from BHN*GIFTCARDMALL 877-426-2551, CA, US.
You will not receive a confirmation when the Virtual Gift Card is sent to the recipient, please retain the receipt/confirmation email you received after purchase.  Any questions, you can call (800) 321-7676 for assistance.
Physical Jersey Mike’s gift cards can be reloaded at your local store.  At this time, gift cards cannot be reloaded online.
No. Jersey Mike’s gift cards do not expire.
There are no refunds for Jersey Mike’s Subs gift cards nor can the gift cards be redeemed for cash. Except in states that require cash redemption. View our gift card terms and conditions. Gift Cards will not be replaced if lost, damaged or stolen.
Points are not earned when purchasing a Jersey Mike’s gift card.  The recipient of Jersey Mike’s gift card will earn points when using the gift card for their purchase.
You can call (800) 321-7676 for assistance.

General

Jersey Mike's has a rich history of entrepreneurship and tasty sub sandwiches. Started at the Jersey Shore in 1956, Jersey Mike’s serves authentic East Coast-style subs – the same recipe it started with over 50 years ago. Passionate Jersey Mike's fans crave their subs made Mike's Way&tm; with onions, lettuce, tomatoes and a signature olive oil blend, red wine vinegar and spices. We use only private labeled meats and cheeses that are sliced fresh for each sub sandwich and piled high on in-store baked bread. Everything is quickly made to order for each customer, just the way the first subs were made at the original Jersey Mike's. The Jersey Mike's experience always includes its trademark neighborly banter served up by our high-energy Jersey Mike's team. View more details on our history and culture.

To make a difference - one sub at a time - with the highest quality, freshest made sub in the industry; exceptional customer experiences; and meaningful community support.

Jersey Mike's Subs locations are individually owned and operated. Each owner is responsible for staffing his or her own store. If you are interested in a career, or need a reference check, W2, or other site specific information, please direct inquiries to your neighborhood Jersey Mike's. Visit our careers page for additional information.

Visit our online store for our latest merchandise offerings.'

Yes! You may obtain information by accessing the Weight Watchers® website and contacting your local Weight Watchers®.

If you need to contact our NJ headquarters you can call 1-800-321-7676 or 732-223-4044.

We love that you would like to decorate your house or office like the interiors of our restaurants – after all, imitation is the sincerest form of flattery! You can find all of our paint colors at your local Benjamin Moore paint store. The photographs and wall mural are proprietary to Jersey Mike's and are not available for retail sale.
The company is privately held with no current plans to go public.
The original Jersey Mike's Subs has been transformed into our National Training Center. You may want to stop by our flagship location at 901 Richmond Avenue, Point Pleasant Beach, NJ, (732) 892-9546, just a few blocks east of the original store.