Frequent Questions

Online Ordering

If you've ordered from us in the past or had an Email Club account with linked Shore Points® account, we've created an account for you! All you need to do is reset your password. Your name, email, telephone and Shore Points® number is already linked. You can login and update your settings and then start placing orders.

When we launched our new website (along with online ordering and new app), we transferred existing account data over for some of our customers. This transfer does not affect your Shore Points® earnings.

I have ordered online on the old website or app in the past OR I had linked my Shore Points® to my Email Club account.

Great! You have an account created for you and you just need to reset your password here. Once you complete the form, you will be emailed directions on how to reset your password.

I only used the old app to check my Shore Points®

If you only used the old app to check your Shore Points®, you do not have an online ordering account. Simply create a new online ordering account, then link your Shore Points® number at checkout or from your account page.

I only get Email Club emails, I haven't ordered online before.

If you only receive Email Club emails, you do not have an online ordering account. Simply create a new online ordering account using your Email Club email. Then you can link or create a Shore Points® account to start earning free subs.

I don't fall into any of the cases above.

What are you waiting for? Create a new online ordering account from scratch to log in.

You need to cancel your online order directly at the store you ordered. Please use the following link for store phone numbers.


Not all coupon offers are valid online, please check the offer details for it's limitations. 4-6 Digit codes found at the bottom of coupons are only valid for in-store purchases. Online promo codes will be alpha-numeric.

If there is another reason the code will not work it will be displayed above the code box after you submit the code.

Mobile App

Your points are not lost! Shore Points® are linked to the phone number you provided when you signed up. If your points aren't attached to your ordering account, simply link them from your account page, or when you place your first order. Then they'll always be there to earn and redeem points!

We're aware of this issue. All you need to do is log out and then back in again from the left menu. That will resolve the issue.

It is recommended to reset your password with the link below.

Download the iPhone version of our app. It can be downloaded as a new app, or an upgrade
Download the Android version of our app. This is a new download, please delete your old version and download the new version.

I have placed an order through online ordering or the old app in the past

Great! You’re half way there, click the “Log In” button on your app screen and request a password update. You will be emailed directions on how to update your password. Once in, go to the account screen to sync up your Shore Points®, update your information, and add a method of payment.

I haven’t placed an online order before, but I receive email club and have Shore Points®

Our app requires users to create an account to sign into our app. Please use the same email address that you use for your email club to create an account. Then go to the account screen to sync up your Shore Points®, update your information, and add a method of payment.

I haven’t placed an online order, signed up for email club, or have Shore Points®

What are you waiting for?! Start earning Shore Points® to earn FREE subs with every sub purchase. Our email club offers monthly coupons and a FREE sub and drink on your birthday. Start with Signing Up on our app, and fill your information in on the Account page to start earning TODAY!

We were unable to transfer your favorites, credit cards and past order history over from the old app/ordering site. You can add cards back on your next order or from your account settings. Favorite orders can be created by placing an order, then saving it as a favorite from the "thank you" screen.
The app with the tan icon is out of date and no longer supported. Please delete this app and download our new app from your mobile device's app store.

Shore Points® and Texting

Simply use the phone number with which you registered.

The balance will appear on every receipt. You can also check your balance online here or via our mobile apps, available for both iPhone and Android Phones.

If you registered using your phone number, the card can be replaced and all points transferred to a new card. Ask your cashier to replace your card. The lost or stolen card will become void.


Each phone number can only have one (1) Shore Points® Rewards Card and one (1) Surfboard keychain card associated with it.

Anyone with a mobile phone – feature phone or smartphone – can receive text notifications and messaging when you enroll in the program at one of our stores and agree to the terms & conditions.

Yes. Your membership point balance and rewards status are printed at the bottom of every purchase receipt at participating Jersey Mike’s locations. You can also check your balance using our gift card balance checking form or on our mobile app (only available in US).

If you sign up for an online account you can link your Shore Points® account from the home screen or during any order. Once linked, you will earn points with each order, and once you have enough points, you can redeem subs for points at checkout.

View our rewards program Terms & Conditions here and our Privacy Policy here

Notify your server what product you'd like to redeem, then scan your Card under the bar code reader or enter the phone number associated with your account. Only individual subs can be redeemed. You can also redeem points when you order online or through the Jersey Mike’s app.

If you need to merge two active Shore Points® accounts please reach out to with both the old and new phone numbers you need to merge as well as the approximate balance on each card. Please note which number you’d like deleted and which number you’d like to retain.

Yes. Our new online ordering platform allows multiple Accounts to use the same Shore Points® number.

You can replace the phone number for your Shore Points® at any one of our Jersey Mike’s locations nationally by simply asking one of our employees to replace your old phone number with your new phone number.

Updating your phone number for your Shore Points® Rewards account needs to be done directly at your local Jersey Mike’s.

No! Jersey Mike’s Shore Points® will never expire and are good at any Jersey Mike’s location in the country they were activated in.

Cards can be picked up at any participating Jersey Mike’s location, or you can choose a cardless membership by signing up with just your phone number on our website.

Anytime before your purchase is finalized, you scan your card under the bar code reader or enter the phone number associated with your account. When a qualifying purchase is made the points will be added.
Sub Size Earned on Purchase Redeemable With
Kid's Meal (where available) 3 n/a
Mini, or Breakfast Sandwich (where available) 4 48
Regular, Wrap or Sub-in-a-Tub 6 72
Giant 12 144

*A maximum of 144 points can be redeemed per transaction.

Email Club

We normally send out 2 national emails per month. You may also receive up to 6 additional emails, including offers from your selected local store.

Every year on your provided birth date, we will send you a one-time use coupon for a free regular sub and 22oz fountain drink. The offer is valid anytime for the next year. Your Email Club subscription must be confirmed at least 24 hours before your birthday to ensure you receive the offer, otherwise you will receive it the following year.

If you do not have a Jersey Mike's account, you can unsubscribe or change your settings using the link at the bottom of any of the emails we send you. If you have an account you can edit them on your account page.

We'll send you our current promotion and a coupon in almost all the emails we send.

Gift Cards

You may purchase Jersey Mike’s gift cards at your local storeonline or select retail locations. Gift Cards purchased from sources other than Jersey Mike's and participating authorized retailers may not be valid or may have less redeemable value than promised by an unauthorized seller. JMFS is not responsible for honoring invalid gift cards or values.

Visit our gift card balance checking form on our website, or at any participating location.

At any participating location in the United States.
When purchasing at your local store it is according to their inventory.  When purchasing gift cards online, you can purchase up to 10 Jersey Mike’s gift cards with a maximum combined value of $500.

For physical cards, you will be sent a confirmation email from UniServ, our third-party vendor.

For virtual gift cards you will receive a receipt/confirmation from GiftCardMall to your email address provided. It will include: Recipient email addresses, Amount of order, and Order number.

For physical gift cards the charge will be from UniServ, our third-party vendor. For virtual gift cards the charge will be from BHN*GIFTCARDMALL 877-426-2551, CA, US.
You will not receive a confirmation when the Virtual Gift Card is sent to the recipient, please retain the receipt/confirmation email you received after purchase.  Any questions, you can call (800) 321-7676 for assistance.
Physical Jersey Mike’s gift cards can be reloaded at your local store.  At this time, gift cards cannot be reloaded online.
No. Jersey Mike’s gift cards do not expire.
There are no refunds for Jersey Mike’s Subs gift cards nor can the gift cards be redeemed for cash. Except in states that require cash redemption. View our gift card terms and conditions. Gift Cards will not be replaced if lost, damaged or stolen.
Points are not earned when purchasing a Jersey Mike’s gift card.  The recipient of Jersey Mike’s gift card will earn points when using the gift card for their purchase.
You can call (800) 321-7676 for assistance.


Jersey Mike's has a rich history of entrepreneurship and tasty sub sandwiches. Started at the Jersey Shore in 1956, Jersey Mike’s serves authentic East Coast-style subs – the same recipe it started with over 50 years ago. Passionate Jersey Mike's fans crave their subs made Mike's Way&tm; with onions, lettuce, tomatoes and a signature olive oil blend, red wine vinegar and spices. We use only private labeled meats and cheeses that are sliced fresh for each sub sandwich and piled high on in-store baked bread. Everything is quickly made to order for each customer, just the way the first subs were made at the original Jersey Mike's. The Jersey Mike's experience always includes its trademark neighborly banter served up by our high-energy Jersey Mike's team. View more details on our history and culture.

If you need to contact our NJ headquarters you can call 1-800-321-7676 or 732-223-4044.

To make a difference - one sub at a time - with the highest quality, freshest made sub in the industry; exceptional customer experiences; and meaningful community support.

Jersey Mike's Subs locations are individually owned and operated. Each owner is responsible for staffing his or her own store. If you are interested in a career, or need a reference check, W2, or other site specific information, please direct inquiries to your neighborhood Jersey Mike's. Visit our careers page for additional information.

Visit our online store for our latest merchandise offerings.'

Yes! You may obtain information by accessing the Weight Watchers® website and contacting your local Weight Watchers®.

The original Jersey Mike's Subs has been transformed into our National Training Center. You may want to stop by our flagship location at 901 Richmond Avenue, Point Pleasant Beach, NJ, (732) 892-9546, just a few blocks east of the original store.
We love that you would like to decorate your house or office like the interiors of our restaurants – after all, imitation is the sincerest form of flattery! You can find all of our paint colors at your local Benjamin Moore paint store. The photographs and wall mural are proprietary to Jersey Mike's and are not available for retail sale.
The company is privately held with no current plans to go public.